Policies

Your Appointments are very important to me and are reserved specifically for you. I understand that sometimes life happens and schedule adjustments will need to occur. To best serve all guests, cancellations and no show policies are as follows:

Cancellations and Rescheduling

I require 48 hours notice should you need to cancel or reschedule your visit with me to allow ample time to fill the appointment. 

Should you cancel your appointment with less than 48 hours notice, 50% of the scheduled service will be due before a new appointment can be scheduled.

No Shows

What happens if I miss my appointment and don't contact you to let you know I won't make it? 

When stylists don't have enough time to fill an appointment spot, unfortunately, they end up with a gap in their schedule that they lose money on. Our policy is that if an appointment is "no-showed", 100% of the cost of services missed will be due before a new appointment can be scheduled. You should receive multiple reminders for your upcoming appointment and have multiple chances to reschedule before the day of the appointment.

Late Policy 

I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost, in order to continue providing the best possible scheduling options to my guests.

Color Adjustments 

Here at Jess Hoskins Hair, we strive to provide the highest level of service. Should you need to return to the salon for a color or toner adjustment, please contact us within 4 days of your original appointment. Contacting us outside of the 4 day time frame for any adjustments will result in full charge of the new services provided.

Children at the salon

For safety and liability reasons, I ask that you please leave your children home. Don’t get the wrong idea – I love kids, but the salon is not a good place for them. The last thing I want is to drop a bowl of chemicals, a pair of scissors, or a hot flat iron into your baby’s lap.